A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Question:
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Options:
Yes: for information purposes, a known error record can be created at any time it is prudent to do so
No: the Known Error should be created before the problem is logged
No: a known error record is created when the original incident is raised
No: a known error record should be created with the next release of the service
Correct Answer
The Correct Answer for this Question is
Yes: for information purposes, a known error record can be created at any time it is prudent to do so