Hierarchic escalation is BEST described as?
Question:
Hierarchic escalation is BEST described as?
Options:
Notifying more senior levels of management about an incident
Passing an incident to people with a greater level of technical skill
Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
Failing to meet the incident resolution times specified in a service level agreement
Correct Answer
The Correct Answer for this Question is
Notifying more senior levels of management about an incident
