Hierarchic escalation is BEST described as?

Hierarchic escalation is BEST described as?

Question:

Hierarchic escalation is BEST described as?

Options:

Notifying more senior levels of management about an incident

Passing an incident to people with a greater level of technical skill

Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

Failing to meet the incident resolution times specified in a service level agreement

Correct Answer

The Correct Answer for this Question is

Notifying more senior levels of management about an incident

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