In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

Question:

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

Options:

Only manage Incidents effectively through 1 st and 2nd line

Only manage Incidents effectively through the 1 st line

Only manage Incidents effectively at the 3rd line

Manage Incidents effectively through 1 st, 2nd and 3rd line

Correct Answer

The Correct Answer for this Question is

Manage Incidents effectively through 1 st, 2nd and 3rd line