What must be done to remove obsolete data from the WFM database?

Correct Answer for the Question – What must be done to remove obsolete data from the WFM database? is given below What must be done to remove obsolete data from the WFM database?Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU Select ‘Cleanup Database’ from the WFM Database utility Change the ‘PurgeData’ option to ‘True’ on the WFM application object in the Configuration … Read more

Which Genesys application is WFM scheduling performed?

Correct Answer for the Question – Which Genesys application is WFM scheduling performed? is given below In which Genesys application is WFM scheduling performed? Genesys Administrator WFM Configuration Utility WFM Supervisor web IRD Correct Answer The Correct Answer for this Question is WFM Configuration Utility Explanation The Question – Which Genesys application is WFM scheduling performed? … Read more