Which of the following is NOT one of the five individual aspects of service design?

Which of the following is NOT one of the five individual aspects of service design? Question: Which of the following is NOT one of the five individual aspects of service design? Options: The design of the service portfolio, including the service catalogue The design of new or changed services The design of market spaces The … Read more

Which of the following is NOT a purpose of Service Transition?

Which of the following is NOT a purpose of Service Transition? Question: Which of the following is NOT a purpose of Service Transition? Options: To ensure that a service can be managed, operated and supported To provide training and certification in project management To provide quality knowledge of Change, Release and Deployment Management To plan … Read more

Which one of the following is NOT an objective of problem management?

Which one of the following is NOT an objective of problem management? Question: Which one of the following is NOT an objective of problem management? Options: Minimizing the impact of incidents that cannot be prevented Preventing problems and resulting incidents from happening Eliminating recurring incidents Restoring normal service operation as quickly as possible Correct Answer … Read more

What is the BEST description of an operational level agreement (OLA)?

What is the BEST description of an operational level agreement (OLA)? Question: What is the BEST description of an operational level agreement (OLA)? Options: An agreement between the service provider and another part of the same organization An agreement between the service provider and an external organization A document that describes to a customer how … Read more

What are the four reasons to monitor and measure?

To add value to the business, what are the four reasons to monitor and measure? Question: What are the four reasons to monitor and measure? Options: Validate; Direct; Justify; Improve Evaluate; Diagnose; Justify; Intervene Validate; Direct; Justify; Intervene Evaluate; Direct; Justify; Improve Correct Answer The Correct Answer for this Question is Validate; Direct; Justify; Intervene

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process? Question: Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process? Options: Service Portfolio Management Service Level Management Component Capacity Management Demand Management Correct Answer The Correct Answer for … Read more

Which one of the following is an objective of service transition?

Which one of the following is an objective of service transition? Question: Which one of the following is an objective of service transition? Options: To negotiate service levels for new services To ensure that service changes create the expected business value To minimize the impact of service outages on day-to-day business activities To plan and … Read more

One of the five major aspects of Service Design is the design of the service solutions. It includes?

One of the five major aspects of Service Design is the design of the service solutions. It includes? Question: One of the five major aspects of Service Design is the design of the service solutions. It includes? Options: Requirements, resources and capabilities needed and agreed Only requirements needed and agreed Only capabilities needed and agreed … Read more

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Which of the following is not a service desk type recognized in the service operation volume of ITIL? Question: Which of the following is not a service desk type recognized in the service operation volume of ITIL? Options: Local Centralized Outsourced Virtual Correct Answer The Correct Answer for this Question is Outsourced