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Which of the following is NOT one of the five individual aspects of service design? Question: Which of the following is NOT one of the five individual aspects of service design? Options: The design of the service portfolio, including the service catalogue The design of new or changed services The design of market spaces The … Read more
What is NOT within the scope of service catalogue management? Question: What is NOT within the scope of service catalogue management? Options: Contribution to the definition of services Interfaces between all services and supporting services Interfaces between the service catalogue and service portfolio Fulfillment of business service requests Correct Answer The Correct Answer for this … Read more
Which of the following is NOT a purpose of Service Transition? Question: Which of the following is NOT a purpose of Service Transition? Options: To ensure that a service can be managed, operated and supported To provide training and certification in project management To provide quality knowledge of Change, Release and Deployment Management To plan … Read more
Which of the following statements about service asset and configuration management is/are CORRECT?1.A configuration item (Cl) can exits as part of any numbers other Cis at the same time2.Choosing which Cis to record will depend on the level of control an organization wishes to exert. Question: Which of the following statements about service asset and … Read more
Which is the CORRECT description of an outcome? Question: Which is the CORRECT description of an outcome? Options: The result of carrying out an activity, following a process, or delivering an IT service The inputs that trigger an action for an activity, process or IT service The prediction of the future demand requirements for an … Read more
Access Management is closely related to which other processes? Question: Access Management is closely related to which other processes? Options: Availability Management only Information Security Management and 3rd line support Information Security Management and Availability Management Information Security Management only Correct Answer The Correct Answer for this Question is Information Security Management and Availability Management
Customer perceptions and business outcomes help Io define what? Question: Customer perceptions and business outcomes help Io define what? Options: The value off a service Governance Total cost of ownership (TCO) Key performance indicators (KPIs) Correct Answer The Correct Answer for this Question is The value off a service
Which of the following is the BEST description of a Business Case? Question: Which of the following is the BEST description of a Business Case? Options: A decision support and planning tool that projects the likely consequences of a business action A portable device designed for the secure storage and transportation of important documents A … Read more
Defining the processes needed to operate a new service is part of: Question: Defining the processes needed to operate a new service is part of: Options: Service Design: Design the processes Service Strategy: Develop the offerings Service Transition: Plan and prepare for deployment Service Operation: IT Operations Management Correct Answer The Correct Answer for this … Read more
Which of the following would commonly be in a contract underpinning an IT service?(1)Marketing information(2)Contract description and scope(3)Responsibilities and dependencies Question: Which of the following would commonly be in a contract underpinning an IT service? Options: 1 and 2 only 1 and 3 only 2 and 3 only None of the above Correct Answer The … Read more
