Microsoft >> MB-230

Which workflow should you use?

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Correct Answer for the Question – Which workflow should you use? is given below You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).You need to ensure that VoC survey responses trigger an escalation in support.Which workflow should you use?References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey VoC – Process Survey Response VoC – Close … Read more

Which service URL should you use?

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Correct Answer for the Question – Which service URL should you use? is given below Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service.You need to configure a Power BI connection to a Dynamics 365 organization named Contoso.Which service URL should you use? https://contoso.crm.dynamics.com https://disco.crm.dynamics.com/xrmservices/2011/discovery.svc https://contoso.api.crm.dynamics.com/xrmservices/2011/organization.svc … Read more

Which two survey features should you use?

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Correct Answer for the Question – Which two survey features should you use? is given below You are creating surveys for Voice of the Customer (VoC).You need to configure VoC to ensure that recipients can unsubscribe to surveys.Which two survey features should you use? Each correct answer presents a complete solution.NOTE: Each correct selection is worth … Read more

Which security role should you assign to the user?

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Correct Answer for the Question – Which security role should you assign to the user? is given below A company has the following business units:• Call center• Customer service• Digital response• EscalationThe security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its … Read more

What type of queue should you configure?

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Correct Answer for the Question – What type of queue should you configure? is given below You are a customer service manager for a company using Dynamics 365 for Customer Service.You need to set up queues to manage support. You assign a team to each queue.What type of queue should you configure?References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queues-manage-activities-cases Personal Private Business … Read more