ServiceNow >> CIS-CSM

Information about a customer’s service contract is found in Knowledge.

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Correct Answer for the Question – Information about a customer’s service contract is found in Knowledge. is given below Information about a customer’s service contract is found in Knowledge.Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html FALSE TRUE Correct Answer The Correct Answer for this Question is FALSE Explanation The Question – Information about a customer’s service contract is found in Knowledge. … Read more

From a service provider’s perspective, is the following a product or an asset?

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Correct Answer for the Question – From a service provider’s perspective, is the following a product or an asset? is given below From a service provider’s perspective, is the following a product or an asset? A cable modem model that the service provider sells. Product Asset Correct Answer The Correct Answer for this Question is Product … Read more

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

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Correct Answer for the Question – Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service. is given below Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/view-csm-executive-dashboard.html TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE … Read more

Entitlements specify the level of service provided to customers.

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Correct Answer for the Question – Entitlements specify the level of service provided to customers. is given below Entitlements specify the level of service provided to customers.Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html FALSE TRUE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – Entitlements specify the level of service provided to customers. has been answered … Read more

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

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Correct Answer for the Question – The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses. is given below The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.Reference: https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/customer-service-management/communities-rn.html TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – … Read more

Agents and managers cannot create knowledge articles from Community questions.

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Correct Answer for the Question – Agents and managers cannot create knowledge articles from Community questions. is given below Agents and managers cannot create knowledge articles from Community questions.The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and … Read more

Read the use case below to determine if the customer service relationship is B2B or B2C.

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Correct Answer for the Question – Read the use case below to determine if the customer service relationship is B2B or B2C. is given below Read the use case below to determine if the customer service relationship is B2B or B2C.Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage … Read more

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

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Correct Answer for the Question – Partner admin contacts have access to the data of both their partner accounts and customer accounts. is given below Partner admin contacts have access to the data of both their partner accounts and customer accounts.Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The … Read more

If only one user reports a content for moderation, the content will be hidden.

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Correct Answer for the Question – If only one user reports a content for moderation, the content will be hidden. is given below If only one user reports a content for moderation, the content will be hidden.Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/task/approve-reject-content.html TRUE FALSE Correct Answer The Correct Answer for this Question is FALSE Explanation The Question – If only … Read more

What are features of Customer Service Management?

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Correct Answer for the Question – What are features of Customer Service Management? is given below What are features of Customer Service Management? (Choose four.) Timed Audits Service Entitlements Demand Management Service Prospecting Real-time SLAs Service Contracts Skills-based routing Correct Answer The Correct Answer for this Question is Service Entitlements Demand Management Real-time SLAs Skills-based routing … Read more