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When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?

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Correct Answer for the Question – When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value? is given below When referring to the State of an incident in server-side code (such … Read more

What will be the new state once you click on the “Mark Duplicate” button in the problem form?

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Correct Answer for the Question – What will be the new state once you click on the “Mark Duplicate” button in the problem form? is given below What will be the new state once you click on the “Mark Duplicate” button in the problem form? Closed Duplicated CanceledD. Resolved Correct Answer The Correct Answer for this … Read more

The calculation of incident priority is based on both impact and urgency fields.

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Correct Answer for the Question – The calculation of incident priority is based on both impact and urgency fields. is given below The calculation of incident priority is based on both impact and urgency fields. TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – The calculation of incident priority … Read more

It is possible to create two different sets of priority rules for incidents and problems.

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Correct Answer for the Question – It is possible to create two different sets of priority rules for incidents and problems. is given below It is possible to create two different sets of priority rules for incidents and problems. TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – It … Read more

In record producers, you can map a variable to encrypted fields.

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Correct Answer for the Question – In record producers, you can map a variable to encrypted fields. is given below In record producers, you can map a variable to encrypted fields. TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – In record producers, you can map a variable to … Read more

When the state is “On Hold” and the “On Hold Reason” is “Awaiting Caller”, the incident state will automatically change to “In Progress” once the caller user makes a change to the incident.

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Correct Answer for the Question – When the state is “On Hold” and the “On Hold Reason” is “Awaiting Caller”, the incident state will automatically change to “In Progress” once the caller user makes a change to the incident. is given below When the state is “On Hold” and the “On Hold Reason” is “Awaiting Caller”, … Read more

Technical workshop and process workshop can be combined in one workshop.

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Correct Answer for the Question – Technical workshop and process workshop can be combined in one workshop. is given below Technical workshop and process workshop can be combined in one workshop. TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – Technical workshop and process workshop can be combined in … Read more

By default, CAB Approval is only requested for normal changes with moderate to high risk.

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Correct Answer for the Question – By default, CAB Approval is only requested for normal changes with moderate to high risk. is given below By default, CAB Approval is only requested for normal changes with moderate to high risk. TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – By … Read more

A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

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Correct Answer for the Question – A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions. is given below A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.Users with role catalog_editor can maintain catalog items and also can update catalog definition. TRUE FALSE Correct Answer … Read more