Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Correct Answer for the Question – Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service. is given below Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/view-csm-executive-dashboard.html TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE … Read more

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Correct Answer for the Question – The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses. is given below The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.Reference: https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/customer-service-management/communities-rn.html TRUE FALSE Correct Answer The Correct Answer for this Question is TRUE Explanation The Question – … Read more

Agents and managers cannot create knowledge articles from Community questions.

Correct Answer for the Question – Agents and managers cannot create knowledge articles from Community questions. is given below Agents and managers cannot create knowledge articles from Community questions.The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and … Read more

If only one user reports a content for moderation, the content will be hidden.

Correct Answer for the Question – If only one user reports a content for moderation, the content will be hidden. is given below If only one user reports a content for moderation, the content will be hidden.Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/task/approve-reject-content.html TRUE FALSE Correct Answer The Correct Answer for this Question is FALSE Explanation The Question – If only … Read more