The BEST description of an incident is:
Question:
The BEST description of an incident is:
Options:
An unplanned disruption of service unless there is a backup to that service
An unplanned interruption to service or a reduction in the quality of service
Any disruption to service whether planned or unplanned
Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct Answer
The Correct Answer for this Question is
An unplanned interruption to service or a reduction in the quality of service
