The difference between service metrics and technology metrics is BEST described as?

The difference between service metrics and technology metrics is BEST described as?

Question:

The difference between service metrics and technology metrics is BEST described as?

Options:

Service metrics measure the end to end service; Technology metrics measure individual components

Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness

Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity

Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Correct Answer

The Correct Answer for this Question is

Service metrics measure the end to end service; Technology metrics measure individual components

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