What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Question:
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Options:
Return on investment (ROI), value on investment (VOI), quality
Strategic, tactical and operational
Critical success factors (CSFs), key performance indicators (KPIs), activities
Technology, process and service
Correct Answer
The Correct Answer for this Question is
Technology, process and service
