What is most likely to cause a loss of faith in the Service Level Management process?
Question:
What is most likely to cause a loss of faith in the Service Level Management process?
Options:
Measurements that match the customer’s perception of the service
Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
Inclusion of items in the SLA that cannot be effectively measured
Involving customers in drafting Service Level Requirements
Correct Answer
The Correct Answer for this Question is
Inclusion of items in the SLA that cannot be effectively measured
