What is the BEST description of an operational level agreement (OLA)?
Question:
What is the BEST description of an operational level agreement (OLA)?
Options:
An agreement between the service provider and another part of the same organization
An agreement between the service provider and an external organization
A document that describes to a customer how services will be operated on a day-to-day basis
A document that describes business services to operational staff
Correct Answer
The Correct Answer for this Question is
An agreement between the service provider and another part of the same organization