What is the ITIL guidance relating to the closure of resolved incidents?
Question:
What is the ITIL guidance relating to the closure of resolved incidents?
Options:
Anyone can close an incident once it has been resolved
Only the technician that resolved the incident should close the incident
Only the service desk should close resolved incidents
Only the person who raised the incident should close it once it is resolved
Correct Answer
The Correct Answer for this Question is
Only the service desk should close resolved incidents