Which describes a proactive trigger for problem management?
Question:
Which describes a proactive trigger for problem management?
Options:
Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
Suspicion or detection of a cause of one or more incidents by the service desk
Trending of historical incident records to identify one or more underlying causes
Correct Answer
The Correct Answer for this Question is
Trending of historical incident records to identify one or more underlying causes
