Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?Reference: http://theartofservice.com/itil-service-level-agreement-structure.html
Question:
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
Options:
Technology, customer, user
Corporate, customer, service
Corporate, customer, technology
Service, user, IT
Correct Answer
The Correct Answer for this Question is
Corporate, customer, service