Which of the following BEST describes an operational level agreement (OLA)?

Which of the following BEST describes an operational level agreement (OLA)?Referen ces: http://wiki.en..it-prpcessmaps. com/index. php/Service_Level_Management

Question:

Which of the following BEST describes an operational level agreement (OLA)?

Options:

It contains targets that underpin those within an SLA to ensure that targets will not be breached by failure of the supporting activity.

It is an agreement between a supplier and another part of the same organization that assists with the provision of services.

It is a written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties.

It is a legally binding contract outlining services delivered to an IT service provider that underpin a service that provider delivers to its customers.

Correct Answer

The Correct Answer for this Question is

It is an agreement between a supplier and another part of the same organization that assists with the provision of services.

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