Which of the following is the BEST description of a service-based service level agreement (SLA)?
Question:
Which of the following is the BEST description of a service-based service level agreement (SLA)?
Options:
The SLA covers one service, for all the customers of that service
The SLA covers an individual customer group for all services they use
An SLA that covers all customers for all services
An SLA for a service with no customers
Correct Answer
The Correct Answer for this Question is
The SLA covers one service, for all the customers of that service
