Which of the following is the correct definition of an outcome?
Question:
Which of the following is the correct definition of an outcome?
Options:
The results specific to the clauses in a service level agreement (SLA)
The result of carrying out an activity, following a process or delivering an IT service
All the accumulated knowledge of the service provider
All incidents reported to the service desk
Correct Answer
The Correct Answer for this Question is
The result of carrying out an activity, following a process or delivering an IT service
