In which of the following situations should a Problem Record be created?
Question:
Which of the following situations should a Problem Record be created?
Options:
An event indicates that a redundant network segment has failed but it has not impacted any users
An Incident is passed to second-level support
A Technical Management team identifies a permanent resolution to a number of recurring Incidents
Incident Management has found a workaround but needs some assistance in implementing it
Correct Answer
The Correct Answer for this Question is
A Technical Management team identifies a permanent resolution to a number of recurring Incidents