Which of these recommendations is best practice for service level management?

Which of these recommendations is best practice for service level management?1.Include legal terminology in service level agreements (SLAs)2.It is NOT necessary to be able to measure all the targets in an SLA

Question:

Which of these recommendations is best practice for service level management?

Options:

1 only

2only

Both of the above

Neither of the above

Correct Answer

The Correct Answer for this Question is

Neither of the above

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