Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Question:
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Options:
An agreement with an individual customer group, covering all the services that they use
An agreement that covers one service for a single customer
An agreement that covers service specific issues in a multi-level SLA structure
An agreement that covers one service for all customers of that service
Correct Answer
The Correct Answer for this Question is
An agreement that covers one service for all customers of that service
