Which one of the following is the BEST description of a service level agreement (SLA)?
Question:
Which one of the following is the BEST description of a service level agreement (SLA)?
Options:
The part of a contract that specifies the responsibilities of each party
An agreement between the service provider and an internal organization
An agreement between a service provider and an external supplier
An agreement between the service provider and their customer
Correct Answer
The Correct Answer for this Question is
An agreement between the service provider and their customer