Which statement about Service Level Agreements (SLAs) is CORRECT?
Question:
Which statement about Service Level Agreements (SLAs) is CORRECT?
Options:
They must contain legal wording because of their importance
There should always be a separate SLA for each specific customer
The wording must be clear and concise to allow no room for ambiguity
Changes to the SLA can only be requested by the customer
Correct Answer
The Correct Answer for this Question is
The wording must be clear and concise to allow no room for ambiguity