Which three types of metric support Continual Service Improvement (CSI) activities?
Question:
Which three types of metric support Continual Service Improvement (CSI) activities?
Options:
Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
Process metrics, software metrics and financial metrics
Technology metrics, process metrics and service metrics
Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
Correct Answer
The Correct Answer for this Question is
Technology metrics, process metrics and service metrics
